Testimonials

Boards, Homeowners, & Vendors All Love HMS!

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Reliable systems and dependable staff are the keys our to success. At HMS, we have analyzed the most important elements of community management and established the tools necessary to create a predictable product. We focus on team member and client retention, not volume. As such, HMS enjoys stable portfolios and a dedicated staff. In HMS' most recent Client Satisfaction Survey, over 97% of our Board Members indicated that they were satisfied with the professional advice provided by HMS. Of the original 10 management contracts that HMS signed, most of those communities are still managed by HMS over 25 years later. Our ultimate goal is to partner with our clients for the long term, by providing quality consultation that protects and enhances the value of their community's assets.

Below we have compiled a small sampling of our many 5-Star Reviews.

Associations engaged in the formal proposal process will receive a list of some of our current clients, including phone numbers and email addresses, so that future Boards can learn more about working with HMS.


I’m sure you mostly hear when things don’t go quite right with some of your clients and thought I’d take an opportunity to let you know when something has gone very right. In our eyes Kristi went very well above and beyond for us on this issue. Her efforts here exceeded our expectations in every way and reflect very positively on the level of service HMS provides its customers.
— Karl Herren
Our HOA has worked with HMS for several years and found their customer service and professional approach excellent. They are also innovative and will to try new value-added options. Most recently we have been using “Board Tasks” on the HMS website this tool enables the board of the HOSA to access the progress of tasks established by the property manager. Not only is this an excellent on-demand resource for information but also a time saver since answers are provided without having to ask questions via email, text, or waiting for the next board meeting for an update. Good job HMS!
— Byron Hock
Had the pleasure of working with Amber and Jacob Collins with HMS, Inc. on a large paving project. Amber’s ability to communicate and get everyone on the same page made it a successful project. She is very detailed, thorough and responsive. Jacob was a huge help on-site during the project. He helped with traffic control, quality control and making sure the project kept moving along. I look forward to working with both Amber and Jacob (and HMS) again. Highly recommend!!!
— Josh Garrett
Ideal company. We have been associated with them for 23 months and from the start they have been helpful, accommodating and responsive. Their accounting system and staff have made my job as Treasurer easier. I can get to all the information that I need to do my job. Thank you, HMS.
— Douglas Chrietzberg
HMS is so responsive. I am a Realtor and when a company is easy to work with, they stand out! Cortney was so polite and wanted to help and did so quickly which helped me tremendously! Thank you so much!
— Elizabeth Parrillo
HMS is the best! I work for a 400+ unit condo community and interact with them almost daily. What a TEAM!! Cortney, Lisa, Bonnie, Mary-Beth, Marie and Janice all amazing resources.
Friendly, fast and efficient with anything you throw at them! My job would be a lot harder without their continued support.
— Melanie Sack-Stearns
I am a contractor for one of the communities that HMS manages and I truly enjoy working with Kristi DeNoya. She’s an Association Manager for them and she helped me fix a problem with no hesitation and kept me informed as progress was moving forward. If HMS has her and other managers like her I would recommend this company for your management needs with no hesitation at all!
— Rick Smith
Thank you so much to the amazing HMS team. Just rented our clubhouse and all of you were great and very helpful.
Amber, Joy and Jen, we appreciate all your hard work!
— Joska Levy
We (Paramount Plumbing) have been working with HMS for many years on several of their properties that they manage and it has been a pleasure working with Janet Phillips and their team on many small and large plumbing projects as HMS does a great job managing these projects and are always on top of their properties. HMS is great to work with as a vendor as they are always prompt and easy to communicate with and maintain a great attitude and relationship even when it comes to difficult and complicated issues that need to be resolved and they are always willing to move forward with getting things taken care of the right way.
— Eric Grimm
I’ve been working with HMS for almost 2 years and my experience has been great. Courtney, Lisa, Marie and the rest of the team are always willing to help out in anyway possible way. Their customer service is what sets them apart from others in the management industry.
— Shawn Sudderth
Janice West Property Manager and Accounting personnel Cortney Utech have gone above and beyond the call to help us on several occasions. We work with other community management companies and HMS is by far THE BEST in every respect. Thank you HMS for your professional approach to managing multi-family communities.
— Donna Clark
Pam and her team are wonderful! They give great customer service, fast responses and solve problems that matter to you. Pam is awesome and I appreciate her help.
— Laura Wesley
Our community has been using HMS for years now. Stephanie has been the best! She responds in a timely manner and truly cares about her properties and homeowners. Thanks HMS for sending her our way....she has done so much for us!
— Bobbie Case
I have worked with Janet Phillips, and several other managers at HMS over the past several years. As a vendor for HOA’s, property managers are very important to our industry. Janet is always a pleasure to work with, and is always gets right back to me. You will be very pleased if she manages your property!
— Austin Edwards
Been managing our community for years. Great company. Honest, hard working and there to solve any problems that may arise. Would definitely recommend for any community to use them.
— Glori Kloda
Cassidy Smith in accounting was very polite and helpful. HMS has been kind to me since I purchased my home five months ago. I hope they will continue to strive to meet the needs of myself and my neighbors in our small community.
— Jan Embry
Julie was very helpful and responsive to my email questions.
As a real estate agent, I contact several HOA managers with questions for my clients. I rarely hear back from most. Julie is an exception! I look forward to selling in her community.
— Kim Hodzic
Excellent financial reporting for home owners associations. Lisa Smith is our account specialist. We always receive prompt, courteous and professional service for all of our accounting and reporting needs.
— Sherry Burgess
The Accounting Supervisor, Lisa Smith, is AMAZING! Totally on top of everything and always doing a great job for her clients!
— Noelle Larson
Recently requested assistance with online registration. Cassidy Smith was professional, responsive and followed up with both an email and by phone to make sure I understood the process. Excellent customer service. Thank you.
— D Hill
a month ago-
Working with HMS and Amber Collins is an absolutely wonderful experience! My firm, Lueder, Larkin & Hunter, works with Amber and HMS with several of our clients and we can truly say they are an awesome group of folks. Thank you for being so easy to work with and taking such great care of our clients!
— Leslie Walker
I have worked with multiple property management co’s in different arenas over the years and I can say that Homeowner Management Services is one of the most professional and easy to deal with that I’ve experienced. Janet Phillips over there is really absolutely awesome!
— Casey Beaver
My wife and I recently hosted a Celebration of Life for a former Chestatee neighbor who passed away a few months ago. Not knowing how to arrange this activity at the Chestatee Pavillion, I called HMS and was impressed by the level of support and guidance that we received from Julie Kiep, our Association Manager. From explaining the procedure for reserving the facility, to sending a couple of emails to the community, and arranging for our deposit to be returned, she worked with us every step of the way in a caring, professional and timely manner. Julie’s support certainly contributed to relieving some of the stress that we might have felt without her help. Thanks to HMS and Julie for being there during this stressful and emotional time.
— Jim Murray
It’s always a pleasure to when I run into excellent customer relations and HMS Association Administrator, Julie Kiep, gets five stars for always being professional, prompt and positive in her communications. Thank you, Julie and HMS!
— Gigi Stewart
Whenever I have a question everyone is very helpful and quick to respond! Thank you to Kailyn Battle and the everyone at HMS!
— Kristina Lee

 
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At HMS, feedback is always easy!

HMS email signatures include the image above and the words: “Let us know how we did today.” A simple click allows any Board member, homeowner, or vendor to contact our executive team with information on their recent experience with our team members.


We are what we repeatedly do. Excellence then, is not an act, but a habit.
— Aristotle